Generally using GSearch Pro is trouble-free. However, based on
specific circumstances in which it is used, there may be some minor
- Ads are not shown along with the search results
If no ads are shown at all along with search results with GSearch
Pro, trying using some keywords like 'Hotels' or 'Las Vegas Hotels'
etc. They are very likely to show. In that case, the keyword that you
tested with earlier was not a keyword for which there are ads at all.
If ads are not seen with the above keywords too, then please change
the Google AdSense Publisher ID add a prefix "ca-" to it. So, if your
publisher ID entered was pub-1234567887654321, please change it to
If ads are not seen even with the above change, then you probably
need to check whether your Google AdSense account is active! If you
just opened an account, please wait for sometime. Otherwise, please try
to login into your Google AdSense account and see if there are any
blocked URLs. If you are still not sure, it is best to send an email to
Google AdSense Support (adsense-support [at] google [dot] com).
- Some template effects are missing after publishing GSearch Pro module.
For hooking search results with Joomla! core search, we use jQuery.
Some versions of mootools script may have incompatibility with this
script. The only alternative here is to switch off the 'hook'.
In the component configuration, please look for Change Joomla Search's Behaviour? and uncheck the checkbox in front of it. The problem will go away.
- Results page is blank or reports errors
Probably related to the SEF component in your Joomla! installation.
If you are using sh404SEF, OpenSEF, JoomSEF or any other, there will be
an option to exclude some components from the SEF URLs. Please go there
and 'exclude' GSearch Pro component.
This is because, the results are pulled from Google AdSense into
your Joomla! page. The communication is made using your publisher ID
and other configuration details so that results and ads are delivered
appropriately. If this URL gets SEF'd, then it will result in errors.
- Cannot change the configuration of GSearch Pro. Any change made does not show in the frontend.
This is rare and not related to GSearch itself. The configuration
details are stored in the database and probably there is something
Please use phpMyAdmin or some other database management program and
optimize the tables of your Joomla! database. If it still does not
help, please uninstall the GSearch Pro component, delete the table
#_gsearchpro_settings from your Joomla! database and then reinstall the
If you have any new errors or if the above solutions do not work for
you, please do contact us through the contact form above and we will
assist you. However, if you need us to do the troubleshooting by our technical support on your
site, please get the GSearch Pro support package from the store. We will
need temporary access to your Joomla! admin and FTP/cPanel.
How to order the support package?
Please login into the store at the client area. The support package is tied to your GSearch Pro order.
Option 1: View Your Orders > (Select the GSearch Pro order) VIEW > Order Product Extras
Option 2: Copy-paste this linkhttp://store.joomlaspan.com/browse_extras.php?order_id=YOUR_ORDER_NUMBERin your browser and replace YOUR_ORDER_NUMBER with your order number
for JTrans Pro (3 or 4 digit number).
If there is any problem, please do contact us.